Refund policy

Returns & Refunds

 

We want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery for a full refund.

 

Eligibility

Items must be unused and in their original packaging. Proof of purchase (order number or confirmation email) is required for all returns.

 

How to start a return

Email support@freshenandco.co with your order number and reason for return. We'll reply with instructions and, if approved, a return address.

 

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5-10 business days.

 

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we'll arrange a replacement or refund at no extra cost to you.

 

Questions

Email support@freshenandco.co and we'll be happy to help.